SHIPPING

Orders ship via United Parcel Service (UPS), and we are pleased to offer complimentary Ground delivery to the 48 contiguous states.

Most orders ship within 1 business day, however some orders may take up to 3 business days to process. Orders placed after 12PM ET will be processed the following business day.

We do not ship on Saturdays, Sundays or the following holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas Day.

Domestic Shipping

Delivery Time

Flat Rate

UPS Ground

Within 8 Business Days

Free

UPS 3-Day

3 Business Days

$25

UPS 2-Day

2 Business Days

$50

Next Day

1 Business Day

$75

Saturday Delivery

Next Saturday

$100

Note: All orders of $2,000 and above will require a signature upon delivery.

Delivery times for all shipping methods are subject to the UPS holiday schedule. We recommend that you check schedules posted at ups.com prior to placing your order to confirm delivery cutoff dates.

Alaska and Hawaii Delivery

Delivery to Alaska and Hawaii are available via UPS Ground for a flat fee of $15 with a general delivery time of 8–15 business days.

White Glove Delivery

We offer white glove delivery for our Sonno Notte mattresses. The $150 flat-fee service includes set up of your new mattress in your room of choice, and removal of your old mattress. Our delivery partner will call to schedule a delivery window when your mattress is ready. Delivery to Alaska and Hawaii is currently not available for mattresses and foundations.

Due to Covid-19 precautions, white glove delivery for mattresses will be delivered to the doorstep only and will not be able to be placed in-home. We apologize for the inconvenience and hope to be back to our regular service levels in time.

Post Office Delivery

At this time, we do not deliver to PO/UPS Boxes, or APO/FPO/DPO.

International Shipping

We currently ship to the international destinations listed below. If your country is not listed, please contact us at customerservice@sferra.com.

Please note that the customer is responsible for paying all import duties and tariffs to the carrier upon delivery. For packages that are refused upon delivery, or are returned back to SFERRA, the customer will be responsible for all applicable duties, tariffs and fees to import the items back to the SFERRA returns center, including the actual shipping costs paid to the carrier to and from the United States. These costs will be deducted from the customer return.

Country

Delivery Time

Flat Rate

International 1

Canada, Cayman Islands

8-12 Business Days

$100

International 2

Australia, Austria, France, Germany, Italy, Kuwait, Monoco, Netherlands, Norway, Qatar, Saudi Arabia, Sweden, Switzerland, United Arab Emirates, United Kingdom, Ireland

10-15 Business Days

$150

International 3

Barbados, Bermuda, Finland, Hong Kong, Hungary, India, Indonesia, Japan, Malaysia, South Korea, Philippines, Spain

10-15 Business Days

$200

International 4

Brazil, Bolivia, Portugal, South Africa

10-15 Business Days

$250

RETURNS

Return Policy

We take pride in our long-standing tradition of quality made essentials for the home. If you are not satisfied with an item purchased from SFERRA.com, we will gladly issue a refund with complimentary return shipping.

Please note the following provisions:

  • Item(s) must be returned within 30 days of receipt.
  • Item(s) must be in their original packaging and condition, with labels attached. Laundered items cannot be returned.
  • Item(s) must have been purchased through SFERRA.com. Purchases from retail partners cannot be returned to our online store.
  • Custom and made-to-order: Monogrammed items, custom table linens, fabric and made-to-order collections such Utopia, Frangia, SFERRA Giza 45 Dettaglio, and SFERRA Giza 45 Severina, are final sales and ineligible for exchange or refund, unless there is a manufacturer’s defect or error.
  • Returns are refunded to the original method of payment.
  • Exchanges cannot be made. We invite you to return any unwanted item(s) and make a new purchase.
  • All sales become final after 30 days from receipt of shipment.
  • Original expedited or international shipping fees, import duties and tariffs are non-refundable and will be deducted from the customer return.

Return Process

A Return Number must be obtained in order to return any item(s) purchased through our website. You can access the Returns Center here, or sign into your SFERRA.com account, and once logged in, click on “Orders” and select the item(s) that you wish to return.

Your return request will then be submitted to our Customer Service team. Once your return request has been approved, you will receive an automated email which will contain the Return Number, pre-paid UPS shipping label, and instructions on how to return your item(s). Please be sure to write the Return Number clearly and legibly on the outside of the box.

Most returns are processed within 7-10 business days upon receipt of your package. Please allow additional time to process returned items reported as defective/in need of inspection.

You will receive an automated email notifying you of your refund once processed. Eligible returns will be refunded for the full value of the returned merchandise to the original method of payment. Shipping costs will be refunded only if the return is a manufacturer error or if there was a shipping error on our part.

Credits to your account may take 3-5 business days to appear on your statement once the return has been processed.

Submit and Track Your Returns Here: sferra.myreturnscenter.com/

Mattress Returns

It is recommended that you sleep on your mattress for the full 90 days before deciding if it is right for you. If for whatever reason you are not pleased with your Sonno Notte Mattress, please contact Customer Service for assistance.

We will help schedule a free pick up or you may choose to donate your mattress yourself. If you schedule a pick up through us, your used mattress will be donated to a local charity, recycled or disposed of in an environmentally safe manner by our partner. You will receive your refund for the mattress (excluding the White Glove Delivery Fee) 7-10 business days after the mattress has been picked up or your proof of donation has been received. You must contact Customer Care within 90 days of delivery receipt to be eligible for a refund.

Changes or Cancellations

Most orders placed prior to 12PM ET Monday through Friday are processed and shipped the same day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. If you wish to make changes to your order, email customerservice@sferra.com or call 877-336-2003, 9AM to 5PM ET Monday through Friday.