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Our offices are closed for the holidays.
All orders will ship on Tuesday, January 7th
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Customer Service

Ordering

Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new SFERRA.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.

Placing an order
Ordering online with SFERRA.com is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.

Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Sales tax
SFERRA.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of New Jersey.

Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.

Returns

30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from Sferra.com. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges.
Products may be returned within 30 days of receipt of the items. All items must be in its original packaging and in its original condition with labels still attached. Laundered items will not be accepted. Monogrammed items are not eligible for exchange or refund unless there is a manufactures defect or error. Cut fabric by the yard is non returnable. If we receive returns that do not comply, they will be returned to you and no credits will be issued. Please see below for Return Instructions.
Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by SFERRA without a Return Authorization Number will not be accepted.
All sales become final after 30 days from receipt of shipment. You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Shipping costs for returns are consumer’s responsibility – however, please see below for information about returns on product shipped during a Free Shipping Promotional Period.

Free Shipping Promotion Returns
If you return an item that was shipped to you at no charge, a refund of the full price minus the shipping charges will be offered. If you have any questions or concerns about our return policy, please feel free to Contact Us.

Credit
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions
The packing slip in your package will contain detailed instructions for returning an item.
Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Visit our Returns Tool to request a Return Merchandise Authorization # (RMA).
  • Click on the order that contains the item you need to return.
  • Click the “Return Items” button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  • Select your Return Reason.
  • We cannot accept C.O.D. deliveries.
  • Insure package for proper protection.

For your protection, we recommend that you use UPS Ground for your return.


You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
* Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.

Return an Oversized Item
We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address defective or damaged. We do not cover shipping charges on Oversized Items that are returned due to "buyer remorse."
Please note: Shipping charges can be expensive for Oversized Items.
Follow these steps to return an Oversized Item:

  • The item(s) must be unassembled and packaged securely. If possible, please package item(s) in original package.
  • Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records.
  • Contact a Customer Service representative to receive instructions on arranging for a freight delivery company to pick-up your item(s). Please have your order number available when you call.
  • You must be home at the time of pick-up and the item(s) must be at the door for the freight driver.

You can expect a refund within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
* Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.

Shipping

Shipping options
We currently offer three shipping options within the United States. You may choose Standard Ground, Expedited Service, or Next Day Service. If you choose Standard Ground, most of our customers in the contiguous U.S. receive their orders in just 8 to 12 business days. Need it faster? Expedited will deliver your order within 3-5 business days. Next Day Service will deliver your order within 1-3 business days. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.

Shipping outside the United States
SFERRA.com can accommodate shipping to the following international locations: Canada, Brazil, Australia, Austria, France, Germany, Indonesia, Italy, Kuwait, Monaco, Netherlands, Norway, Saudi Arabia, Switzerland, Great Britain, North Korea, South Korea and Spain. If you are looking to have your package shipped to a country not listed here please Contact Us and we will do our best to accommodate your shipping needs. For complete shipping information, visit our Shipping Rate Chart.

Shipping to a P.O. Box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.UPS.com.

Track packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.

If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Expedited and Next Day orders placed after 1:00 PM EST are processed the following business day.
  • Expedited and Next Day delivery only occurs on business days (Mondays through Fridays, excluding holidays).
  • Monogrammed orders take an additional 2 weeks for delivery.

Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.

Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.

Miscellaneous

About SFERRA
SFERRA Fine Linens set the standard in luxury for the bed, bath, and table. Since its inception in 1891, the company has evolved to become the most exclusive name in home textiles. With a steadfast commitment to unsurpassed quality, SFERRA continues to design for the times, creating a one-of-a-kind marriage of comfort and modern day elegance.

Contact Information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at SFERRA  Guest Service. We would love to hear from you!